Customer Care | Policies & Help
A LITTLE CLARITY FROM OUR HIVE
Shop confidently. Find your answers here.
Our shipping, return, cancellation and store policies are gathered below. Please review the full policy that applies to your order before purchasing.
Before you place an order
- Eligible returns require a request within 48 hours of carrier-confirmed delivery, followed by authorization.
- Standard accepted returns have a 10% restocking fee. Customers pay return shipping; original shipping is non-refundable, subject to the exceptions in our full policy.
- Request cancellation promptly, before final fulfillment, packing or shipment processing. Custom orders generally cannot be canceled once production begins.
- Custom products and items identified as Final Sale have special restrictions. Please check your item’s description and the full policy.
Read the complete Returns & Cancellations Policy →
Policies & help
Returns & Cancellations →
Return eligibility, the 48-hour request window, cancellation timing, return shipping and refunds.
Shipping & Processing →
Order preparation, shipping charges, tracking, delivery estimates and custom-order processing.
Custom Orders & Final Sale →
Review custom-product rules and Final Sale exceptions before ordering.
Product Safety & Recalls →
Read our product safety and recall information.
Contact Us →
Need help with an order? Contact the Fashion Honey’s hive.
Privacy Policy →
How personal information is collected, used and shared.
Your Privacy Choices →
Manage your personal information sharing choices.
Terms of Service →
The terms that apply to using our website and shopping with us.
Contact Information →
Our business contact details.
Legal Notice →
Business information, website notices and ownership of content.
Questions before you buy? Contact us—we’re happy to help you find the right information.